RvdW
Roelof van der Westhuizen
1 reviews | Active since Aug 2010
23 Jul 2019, 20:28
Vodacom allowing ********* access to my accounts
My phone was ****** this morning and I reported this at Vodacom Irene Village mall and asked for a sim swob where I also baught a new phone. I asked for them to blacklist my phone and Nr until the simswob is successful yet I still have family informing me that some of my accounts are active and in use on my ****** phone. Why are you not blocking my phone, you have all my details and I have a contract with you? I have placed the ****** cellphone nr in the reference plane provided. You can contact me on my wife's Nr in the cell phone plane where you ask for my cell nr
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Replies (2)
Vodacom's replyOfficial
24 Jul 2019, 06:40Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Jul 2019, 06:40
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RvdW
Roelof van der Westhuizen's updateReviewer Update
24 Jul 2019, 11:30We phoned the call centre last night at 20h38. The lady was able to blacklist the ****** phone and block the nr. Only this morning Vodacom at Irene Village mall did the sim swob. This took me a trip back home 175km from Vodacom Irene Village mall and back 175km again this morning and around 10am it was all sorted. Why all the effort, time and stress and why could they not help right away...
RvdW
Roelof van der Westhuizen's update24 Jul 2019, 11:30
Reviewer Update
We phoned the call centre last night at 20h38. The lady was able to blacklist the ****** phone and block the nr. Only this morning Vodacom at Irene Village mall did the sim swob. This took me a trip back home 175km from Vodacom Irene Village mall and back 175km again this morning and around 10am it was all sorted. Why all the effort, time and stress and why could they not help right away...