Vodacom allowing content Subscriptions (RTST) without permission
This is terrible: Vodacom is allowing unsolicited subscriptions to people's accounts, that cause airtime to be eaten away without permission.
Yesterday I received an SMS saying that I had successfully subscribed to RTST. I did not do so, in fact, I don't even know what that is or what stands for.
Additionally, it says that the subscription is free for 1 day, and then charged at R10/day thereafter.
I had to dial *135*997# to stop a subscription I hadn't even signed up for. What if I didn't see this SMS quickly enough?
This is unacceptable behaviour in a time when South Africans can barely afford anything, now our mobile operators are still being scaly trying to ***** our money. I'm very disappointed in you, Vodacom.
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Replies (1)Vodacom's replyOfficial
27 Jul 2025, 10:38Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Jul 2025, 10:38
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
