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Phatudi M

1 reviews | Active since Nov 2012

05 Jul 2024, 16:20

VODACOM allowing ***** and IDENTITY THEFT

Vodacom perpetuates ***** and identity theft by allowing *****sters to take up phone contracts via their online and 3rd Party distribution model. I have recently been a victim of identity theft and the onus was on me to prove otherwise by having to to wait in long queues to get an affidavit and 3 months Bank statements. This is diabolical to say the least. Vodacom should put in fingerprint/ biometric as a control measure to curtail identity theft.

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Replies (1)
Vodacom
Vodacom's reply06 Jul 2024, 12:10
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team