LR
Lucas R
1 reviews | Active since Jun 2025
06 Jun 2025, 19:49
Vodacom allowing 3rd party atomatic subscriptions without the consumer's consent
My wife received a bill highrt then usual. I realised she was subscribed to about 3 services (RTST, Baseplay Max and winsports). I searched through her messages and saw that sms's were sent where its free for 1 day and thereafter you pay a (~R15 or more etc) PER DAY in het spam messages thus see did not even see it. To unsubscribe, you have to click on a link and these days YOU should NOT click on links anyway!. I am furious that Vodacom is allowing such automatic sms subscriptions taking money without the consumer's consent. This happened a few months ago and I block any future subscriptions! but still it happened again!
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Replies (1)Vodacom's replyOfficial
07 Jun 2025, 09:21 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Jun 2025, 09:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
