LR
Lucas R

1 reviews | Active since Jun 2025

06 Jun 2025, 19:49

Vodacom allowing 3rd party atomatic subscriptions without the consumer's consent

My wife received a bill highrt then usual. I realised she was subscribed to about 3 services (RTST, Baseplay Max and winsports). I searched through her messages and saw that sms's were sent where its free for 1 day and thereafter you pay a (~R15 or more etc) PER DAY in het spam messages thus see did not even see it. To unsubscribe, you have to click on a link and these days YOU should NOT click on links anyway!. I am furious that Vodacom is allowing such automatic sms subscriptions taking money without the consumer's consent. This happened a few months ago and I block any future subscriptions! but still it happened again!

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Replies (1)
Vodacom
Vodacom's reply07 Jun 2025, 09:21
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team