KG
Kim G

1 reviews | Active since Nov 2018

11 Mar 2022, 10:38

Vodacom allowes their clients to be ******

I am so amazed that vodacom allows subscriptions to de deducted off our account without asking for some form of documentation. Today I'm told I subscriptions to a gaming company called Game Mind. Really at 58 years and someone that runs their own business I have time for games. When I question the supervisor as helpful as he could be he could not give me any details on this company other than the name. In order for this company to **** millions of vodacom clients and have access to take money off our airtime vodacom had to agree to this. Shame on you. If they are doing it to me they are doing it to all their clients. Vodacom should be protecting their clients but they are not. My question is why are these *********** allowed to take our airtime why not put it through the bank like everyone else does. You know why because the bank protects their clients because they value our business. The consumers act has to change and stop vodacom from allowing companies they signed up with to rob their clients and they should be forced to pay us all back the money they allowed without proof of documentation to be taken off all their clients accounts. Hit them where it hurts the most. Next step is the consumers counsel, then Devi then Cart Blance.

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Replies (1)
Vodacom
Vodacom's reply11 Mar 2022, 11:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team