Vodacom Allowed Someone with ****** Personal Information to open a cell phone contract

In January 2023, a ******** stole my identity (personal/confidential information such as name, bank account number and identity number, etc.,) and successfully opened a Vodacom cell phone contract account - - in my name (without my Knowledge!!!!!). Then Vodacom started deducting monthly charges from my Standard Bank account (without my knowledge!!!!).

How is this possible in this day and age??? How is it possible for someone to ***** my personal information and successfully open a legal cell phone contract with Vodacom, and successfully get Vodacom to start debiting my bank account for monthly cell phone usage charges, WITHOUT MY KNOWLEDG AND APPROVAL???? THIS IS *****!

Now Vodacom refuses to provide me with the name and contact details of the person who did this, so that I can sue this person for what he did. Vodacom refuses to provide this information on the grounds that it is protecting this individual. It's good to know that Vodacom is so concerned with the protection of the identify and security of this ********. Where was such concern for protection and security of my personal information on the part of Vodacom when it happily accepted this individual's application for a Cell phone contract using ****** confidential/personal information that belongs to me??

In this day and age of high levels of internet/cyber crime, you would think that a global telephone and internet services provider like Vodacom would have used simple/basic security checks and identity versification procedures to ensure that this individual is who he claims to be. Vodacom failed to do that. It is pathetic!!