SP
Soekie P
1 reviews | Active since Aug 2017
13 Aug 2020, 09:01
Vodacom allowed simswap without my permission
I have a new phone and got a new phone number. I did not use that phone as I wanted to complete working on my previous phone and getting used to the new phone.
Today, 13 August I decided to go over to my new phone with its new sim card.
Guess what. Vodacom allowed a swimswap without asking my permission. If I do not agree I believe you should not allow it? What the hell is this you telling me that if I do not reply you will give my simcard to somebody else?
I even RICA-ed my card online. Does this mean all my personal information is also now given away? But do not be worried. Vodacom does not care about this. I hope they go bankrupt
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Replies (2)
Vodacom's replyOfficial
13 Aug 2020, 10:51Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Aug 2020, 10:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SP
Soekie P's updateReviewer Update
14 Aug 2020, 08:41Thank you for coming back to me. I shall continue with the consultant then.
Regards
Regards
SP
Soekie P's update14 Aug 2020, 08:41
Reviewer Update
Thank you for coming back to me. I shall continue with the consultant then.
Regards
Regards