Vodacom allowed a ********** upgrade

Vodacom *****elently allowed an upgrade of my account cell *** and a creation of a new ********** contract cell ***. I reported this immediately on 03 January 2016 and submitted the affidavit and ID over the counter in Customercare Gateway same day I discovered this. Todate 11 February 2016 there has been no action from their side.<br> <br> I then also faxed the affivadit and ID x7 times already to *** and ***. They fail to give me an email to send these to. I have made numerous calls on their call centre 111 and I am not getting any assistance. No one can confirm receipt of the documents. <br> <br> The forensic office is not contactable by the customer however it is not doing its work. Meanwhile I must contiue paying this account when VODACOM failed to put proper controls in place to avoid ***** and now they are failing to act even on report.<br> <br> I do not want nothing to do with their contracts going foward. Their customer care is bad and ***********.