WH
Willem H
1 reviews | Active since Mar 2009
20 Oct 2024, 11:07
Vodacom allowed a dealer in Durban to add onter line to my account
I was notified on the 23rd of Sept 2024 that my application was being looked at even before I could do anything it was approved. Low and behold they allowed someone with the assistance of a Durban dealer Centrevo(PTY)LTD - VDCEN to add a new line on my account. Sent all the required documents regarding the ***** to them 24th Sept 2024, to date no feedback. My account was debited with over R1300.00 on this line. Will be cancelling my aco**** with them mext year when contarct expires and will now be forced to close my bank account.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
20 Oct 2024, 15:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Oct 2024, 15:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
WH
Willem H's updateReviewer Update
22 Oct 2024, 14:28Hi. I have not had a response yet. I need the phone number *** that was *****ulently added to my account closed down. I did not authorize it. It's nearly a month now.
WH
Willem H's update22 Oct 2024, 14:28
Reviewer Update
Hi. I have not had a response yet. I need the phone number *** that was *****ulently added to my account closed down. I did not authorize it. It's nearly a month now.