LC
Larn C

1 reviews | Active since Mar 2018

13 Mar 2018, 19:24

vodacom allow people to ***** off their network

i keep getting charged for services i have not subscribed to - Vodacom says its my fault i must be subscribing to them and i am not i have phoned in several times and they stop them just for them to reappear i dont have this with my contract phone so this must be a prepaid problem for sure

surely they must be able to prove that i subscribed - because i should confirm either by sms or email that i confirm my purchase or registration this is a **** and i am losing R100's of rands due to these scrupulous operators and vodacom takes no accountability - of course not they get to sell more and more airtime

0
Replies (1)
Vodacom
Vodacom's reply14 Mar 2018, 07:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team