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Shelly T

1 reviews | Active since Apr 2009

16 Sept 2020, 10:34

VODACOM ALLOW ******* WASP SERVICES ON CELLPHONE ACCOUNT

Vodacom have allowed ******* WASP services on my husband's cellphone account for the last two months. The first amount was for this ******* amount was for R199.87 for the account dated 01/08/2020 and the second amount was for R269.39 for the account dated 01/09/2020. In addition, VAT is charged on these amounts as well.

I have sent an email communication to Vodacom demanding that these amounts be credited back to my husband's cellphone account, but in true Vodacom style, they have ignored my request.

This bad behaviour of Vodacom's has been highlighted in the media recently but it seems that Vodacom couldn't give a damn and have a "fat cat" attitude in ignoring this problem.

Should Vodacom not correct this, I will take the matter to ICASA and lodge additional complaints on social media as well as in the news.

0
Replies (2)
Vodacom
Vodacom's reply16 Sept 2020, 11:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
ST
Shelly T's update16 Sept 2020, 12:32
Reviewer Update
Vodacom, can you also please explain why, after I complained about these ******* amounts on my husbands account, that suddenly I get a message telling me that there are now 3 WASP services on my account. VODACOM BETTER RECTIFY THIS WITH IMMEDIATE EFFECT!!!!!