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YG
Yolande G

1 reviews | Active since Jun 2018

07 Jul 2018, 13:09

Vodacom allow *****elent contract on my name for the second time.

I cancelled my contract with Vodacom in January 2018. Confirmation was received that it was cancelled. For the second time they allowed a *****elant contract on my name. This was also done a couple years ago.

How can they allow this for a second time? I reported this to ***** disputes a month ago. Customer care confirmed that a contract was opened in March. This was done without my consent.

I had to provide them an Affidavid stating that I did not take out a contract with more supporting documents.

After Following up several times I am told that the documents was not received, even after receiving a reference number and confirmation .

I am sick of this pathetic service...

0
Replies (4)
Vodacom
Vodacom's reply07 Jul 2018, 14:28
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Jul 2018, 08:39
Official

Dear Client

I would like to apologise for any inconvenience caused. I have responded to you via email for more information in order to resolve this matter.

Kind regards

RJ

YG
Yolande G's update23 Jul 2018, 11:38
Reviewer Update
Hi there, No email was send. My email address- ********** Cell no ********** . I would like to be refunded for the R546 that I paid.
YG
Yolande G's update23 Jul 2018, 11:42
Reviewer Update
I would also like to know how you allowed ***** on my account for the second time?? Probably it is your own staff that is so *******. I as the Customer have the right to know exactly the reason this was allowed, but yet I never got a proper explanation even the second time.??????????