1 reviews | Active since Jan 2017
Vodacom allocating me 60 minutes instead of 400 minutes
This is now the second month in a row where Vodacom allocates 60 minutes to my account where they should be allocating 400. I am on the Smart XL package and it clearly states I get 400 minutes. Last month exactly the same happened, and they had to credit my account with airtime. I tried to resolve it by calling the customer care number but they cant assist me.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day,
As per our e-mail communication, this query has been resolved.
Regards,
RM
Good day,
As per our e-mail communication, this query has been resolved.
Regards,
RM