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1 reviews | Active since May 2021

04 Aug 2023, 14:03

VODACOM ALLEGED *****

i have a business account WITH VODACOM OVER 16 YEARS WITH THE SAME NUMBERS

i was paying 5k a month on debit order on 2 occasions the full contract amount was debited in error both occasions vodacom apologised and continued to debit 5k a month

The past 2 months they failed to debit my account july & august and we cannot get resolution and my company numbers are now

NO LONGER ACTIVE damages to my company and 3000 clients that depend on this number and damages to my business due to the OTP AND 2-FACTOR AUTHENTICATION IS ON THOSE NUMBERS SO WE CANNOT ACCESS OUR SERVERS NOR DO BANKING!

ALL MY BANKING AND SOFTWARE SYSTEMS USE MY CELL NUMBER AS OTP THIS IS STOPPING MY BUSINESS AND WE CANNOT CONTINUE TRADING WE ARE LOSING MONEY ON A DAILY BASIS - ITS IMPOSSIBLE TO SPEAK TO A HUMAN ON ALL NUMBERS DIALLED - WE HAVE RECORDINGS OF ALL CALLS AND - COPIES OF EMAILS PROVING VODACOM IS IN THE WRONG AND THERE IS NO WAY TO GET RESOLUTION

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Replies (2)
Vodacom
Vodacom's reply05 Aug 2023, 19:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply07 Aug 2023, 09:12
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Our records indicate that the account is in hand with our Legal team. Kindly contact our Legal team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 or email ***

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team

Best regards,