AS
Aidan S
1 reviews | Active since Jul 2011
05 May 2022, 09:38
Vodacom all take no give
As usual Vodacom charges more for less, recently I have received notices from them stating that a free email box will now be charged for. In this notice it does not state that if you don't opt in for being charged that you will no longer have the use of said mail box. Then I received another notice that the base price of my contract is increasing, again no information of how this is a benefit to me, besides this is the best value! No the best value is leaving my price where it was. Then obviously I send 2 emails to vodacom regarding my complaint and almost a week later no response what so ever. This is South Africa's leading mobile service provider ladies and gentlemen!
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Replies (4)
Vodacom's replyOfficial
05 May 2022, 11:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 May 2022, 11:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Aidan S's updateReviewer Update
09 May 2022, 09:31This answer explains nothing related to my, besides no one has bothered to contact me at all. This is completely unsatisfactory service and actually complete lack thereof. I do not consider my complaint resolved in the slightest. Contact me you have my phone number.
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Aidan S's update09 May 2022, 09:31
Reviewer Update
This answer explains nothing related to my, besides no one has bothered to contact me at all. This is completely unsatisfactory service and actually complete lack thereof. I do not consider my complaint resolved in the slightest. Contact me you have my phone number.
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Aidan S's updateReviewer Update
10 May 2022, 18:48This is how vodacom treats their customers, you and me. That don't give a flying 'you know what' as long as you pay. #vodacom
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Aidan S's update10 May 2022, 18:48
Reviewer Update
This is how vodacom treats their customers, you and me. That don't give a flying 'you know what' as long as you pay. #vodacom
AS
Aidan S's updateReviewer Update
24 Jun 2022, 15:42Not a single person from vodacom called me regarding this complaint. It's shocking how bad at customer service the "best" mobile phone service provider is in South Africa. They really don't give a faeces.
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Aidan S's update24 Jun 2022, 15:42
Reviewer Update
Not a single person from vodacom called me regarding this complaint. It's shocking how bad at customer service the "best" mobile phone service provider is in South Africa. They really don't give a faeces.