Vodacom all about making money but no service

i bought my husband a Vodafone VF-696 in December as a Christmas gift as he needed a phone to take pictures for work purposes. After buying the phone we could not find a cover for it anywhere. My husband went to Vodacom themselves in Midrand in january where he was told that they still have not made covers for this phone. I have been trying to get some help from Vodacom but ofcourse no one gets back to me. Or I just get told to go to the repair shop and pay for it to be repaired - really now it is my fault that Vodacom cannot supply customers with necessary accessories as the phone is now damaged due to not having a cover. The back camera is so scratched he cannot even use it. This is really *** service from Vodacom. Firstly it is a *** design phone as the camera stick out and how can they even make a phone and not supply covers for it. We have now a phone that costs over R1000.00 that we cant even use for the purpose is was bought for. Can someone please assist as i see if you are on pay as you go your are nothing to Vodacom.