Vodacom ***** Alert!

To whom it may concern, This is my last resort after numerous calls, visits and emails. I am a victim of Identity Theft and ***** and am not getting any luck with Vodacom to resolve this ongoing issue. My bank account was debited twice in March from Vodacom with no current active profile. I have never had a Vodacom account. After investigation; I was told that only an ID number is required when applying for a contract online; no supporting documents or proof of identification are required like copy of ID, proof of address, signature, etc. A debit order for these 2 contracts were then actioned without my approval. I would like to understand how this happened 1. I have the only copies of my ID with me and 2. My device is the only one linked to my banking app. Surely it is ******* to action a debit order without permission and goes against the consumer protection act? Why does Vodacom not have Debi-check in place to protect their customers? Have you taken the time to check your social media? This is happening to many people and Vodacom is not doing enough to protect their customers! Why is this being allowed? I have had to reverse unauthorized debit orders 4 times now with my bank. I have provided Vodacom with all the necessary signatures, an Affidavit from SAPS, my profile has been flagged as *****, etc. but deductions are still coming off my account from Vodacom. No-one from the ***** department has taken the time to call me and I have done everything possible on my end.