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Nthabiseng L

1 reviews | Active since Apr 2013

13 Jan 2024, 18:53

Vodacom Alcatel router useless!!!

It’s only been 2 months using the Vodacom Alcatel router and 3 times I had to call in for help because the thing just stops working. Call centre got it to work for a few days then I’m back to square 1. I was advised to take it to the store, did that and the device works for a moment then when I get home doesn’t anymore. Signal and network lights turn red and then it’s useless AGAIN!!! And yes I have network because I’m using a Vodacom phone which connects to LTE perfectly and use it to call their call centre. Come the end of the month, their debit order will go through having not used the thing!!! Get this sorted or else take it back, I don’t care if the 14 days ******* because I can’t use it and I work from home.

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Replies (5)
Vodacom
Vodacom's reply14 Jan 2024, 10:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NL
Nthabiseng L's update16 Jan 2024, 14:42
Reviewer Update
I’m still waiting for the supposed call and decided to take the router in to the technicians in Hatfield. It was booked in and no loan provided. They gave me my SIM card back which doesn’t work on any other device except the problematic one. I’ve had it with the abuse Vodacom is putting me through. I have to buy data everyday to work and month end YOU deduct money of a device I’m not using!!! Atrocious service, painful experience and surely the last I’ll ever experience
NL
Nthabiseng L's update21 Jan 2024, 07:53
Reviewer Update
I’m still not happy because the problem that I reported is still not resolved. My whole weekend I spent trying to resolve your mess. The router is still not fixed, we still have no internet. I was advised by the call centre agent to do a sim swap and even after doing it nothing works. Today I’m told I don’t have home internet coverage which I find it difficult to believe because this router worked before. How was it working? What changed? I WANT this fixed or advised where I can drop this off and you cancel my so called contract. I cannot be paying for something I cannot use!!! Vodacom do better! This is my money that I work way too hard for to allow you to take it without rendering a service…
I’m disgusted to say the least!!!
NL
Nthabiseng L's update24 Jan 2024, 18:29
Reviewer Update
Cancel this contract and advise where to drop off your devise. I’m enough!!!
NL
Nthabiseng L's update15 Mar 2024, 18:15
Reviewer Update
And I’m back again with Vodacom their supposed “service”. The home internet device has not been working since the 27th February and I’m really regretting ever signing up for this contract. When I wanted Vodacom to cancel my contract because I’m not getting the service I’m paying for, it miraculously started working again. It seems every month I have drama with Vodacom yet when it’s time to pay, they never have problems with me paying. I wish I knew where to escalate them to so they can cancel this painful relation before it suck me dry. It is R299 that I should be working for using the device but here I am ☹️