Vodacom aka ****s and *******

Terrible customer service. I bought 2 lots of data for another number. The app said it failed. My babk account was debited both times. I waited for a reversal but received none. Tried to get help several times. Eventually was given an email address to forward my request. Sent several. It was never answered. Phoned Vodacom to cancel my several contracts. They promised to help. Nothing. They offered be a better deal on my existing account. I vehmently refused as I wanted them to correct their error before I made any changes. Today without helping me with the issue of taking my money for a service they had not provided they instead sent me a,quote to upgrade my account. I did not reply. They upgraded me anyway without my consent. My combined bill has been arouund R1700 monthly for many years. Is this the way to treat your loyal customers? Truly disgusting customer services.