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mikegoode M
1 reviews | Active since Oct 2016
17 Apr 2025, 16:06
Vodacom airtime theft - auto subscribed to "Amazing digital content services"
We recently received an sms from Vodacom claiming that we had subscribed to "Amazing digital content services". We however did not subscribe to these services. On receiving this sms we immediately cancelled all services via *135*997# and received an sms a few minutes later that stating that Vodacom had received our request to unsubscribe for all content services. However Vodacom has subsequently been deducting airtime daily since the cancellation on the 9th of April! This is tantamount to theft! It appears that Vodacom is continuing to doing this to many of its customers - most people only discover they've been auto subscribed to these services, months afterwards. This is the second time this happened to us in the past few months! We have requested Vodacom resolve this matter but are still waiting for a response.
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
18 Apr 2025, 08:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Apr 2025, 08:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
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mikegoode M's updateReviewer Update
18 Apr 2025, 10:37Thank you for the prompt resolution. As mentioned this is the second time this has happened in the past few months. We trust this won't happen again.
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mikegoode M's update18 Apr 2025, 10:37
Reviewer Update
Thank you for the prompt resolution. As mentioned this is the second time this has happened in the past few months. We trust this won't happen again.
mM
Vodacom are clearly fully aware they are violating consumer privacy and consumer rights and clearly believe they can continue with impunity. This also indicates that some of the regulating bodies are complicit in Vodacom's (and other cell operators) actions.
mikegoode M's updateReviewer Update
23 Apr 2025, 19:40Ok now I'm really angry! After the above 'resolution' - we are now receiving even more Vodacom popups subscription ads on our phone. We have tried to unsubscribe / cancel all pop-ups from Vodacom numerous times and we keep received an sms saying "You have requested to stop all Vodacom subscription services - you will soon receive a confirmation sms confirming that you have been unsubscribed from all services. Two days later and after numerous attempts - we are still waiting for the confirmation sms - and we are still receiving pop ads.
Based on thousands of similar complaints on numerous social media sites dating back over a decade, it is blatantly obvious Vodacom use this process to deliberately ***** airtime from their customers.
I will now take this matter up with:
Based on thousands of similar complaints on numerous social media sites dating back over a decade, it is blatantly obvious Vodacom use this process to deliberately ***** airtime from their customers.
I will now take this matter up with:
- National Consumer Commission (NCC)
- Direct Marketing Association of Southern Africa (DMASA)
- Wireless Application Service Providers' Association
- ICASA
Vodacom are clearly fully aware they are violating consumer privacy and consumer rights and clearly believe they can continue with impunity. This also indicates that some of the regulating bodies are complicit in Vodacom's (and other cell operators) actions.
mM
mikegoode M's update23 Apr 2025, 19:40
Reviewer Update
Ok now I'm really angry! After the above 'resolution' - we are now receiving even more Vodacom popups subscription ads on our phone. We have tried to unsubscribe / cancel all pop-ups from Vodacom numerous times and we keep received an sms saying "You have requested to stop all Vodacom subscription services - you will soon receive a confirmation sms confirming that you have been unsubscribed from all services. Two days later and after numerous attempts - we are still waiting for the confirmation sms - and we are still receiving pop ads.
Based on thousands of similar complaints on numerous social media sites dating back over a decade, it is blatantly obvious Vodacom use this process to deliberately ***** airtime from their customers.
I will now take this matter up with:
Based on thousands of similar complaints on numerous social media sites dating back over a decade, it is blatantly obvious Vodacom use this process to deliberately ***** airtime from their customers.
I will now take this matter up with:
- National Consumer Commission (NCC)
- Direct Marketing Association of Southern Africa (DMASA)
- Wireless Application Service Providers' Association
- ICASA
Vodacom are clearly fully aware they are violating consumer privacy and consumer rights and clearly believe they can continue with impunity. This also indicates that some of the regulating bodies are complicit in Vodacom's (and other cell operators) actions.
mM
mikegoode M's updateReviewer Update
24 Apr 2025, 13:54According to the consumer protection act, the electronic communications act and POPIA all companies must a working unsubscribe option in their communications and are not legally allowed to send unsolicited marketing communications. Vodacom's unsubscribe option is not working as indicated in previous complaints - Vodacom is therefore breaking the above SA laws.
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mikegoode M's update24 Apr 2025, 13:54
Reviewer Update
According to the consumer protection act, the electronic communications act and POPIA all companies must a working unsubscribe option in their communications and are not legally allowed to send unsolicited marketing communications. Vodacom's unsubscribe option is not working as indicated in previous complaints - Vodacom is therefore breaking the above SA laws.
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mikegoode M's updateReviewer Update
24 Apr 2025, 14:05Your above communication on the 18th April refers. Please note that publishing private customer cell numbers on a public website is a violation of SA law.
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mikegoode M's update24 Apr 2025, 14:05
Reviewer Update
Your above communication on the 18th April refers. Please note that publishing private customer cell numbers on a public website is a violation of SA law.