LR
Lance R

1 reviews | Active since Nov 2022

15 Apr 2025, 09:09

Vodacom airtime theft??

Vodacom are a complete rip-off when it comes to prepaid airtime. Whenever I buy a month’s (I check the expiry date) airtime and don’t use as I don’t need to, within a week or so when I do want to make a call, I find the airtime is gone. This is nothing less than theft! Why do Vodacom ***** your airtime? It is nothing more than abject theft. I demand a response from them about airtime theft!!

0
Replies (2)
Vodacom
Vodacom's reply15 Apr 2025, 10:06
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

LR
Lance R's update17 Apr 2025, 07:52
Reviewer Update
This matter was resolved by a gentleman from Vodacom, who found an issue with a rogue app that was taking airtime without my knowledge. For this I am grateful, and Vodacom have absolved themselves. Thank you very much, Vodacom.