LR
Lance R
1 reviews | Active since Nov 2022
15 Apr 2025, 09:09
Vodacom airtime theft??
Vodacom are a complete rip-off when it comes to prepaid airtime. Whenever I buy a month’s (I check the expiry date) airtime and don’t use as I don’t need to, within a week or so when I do want to make a call, I find the airtime is gone. This is nothing less than theft! Why do Vodacom ***** your airtime? It is nothing more than abject theft. I demand a response from them about airtime theft!!
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
15 Apr 2025, 10:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Apr 2025, 10:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
LR
Lance R's updateReviewer Update
17 Apr 2025, 07:52This matter was resolved by a gentleman from Vodacom, who found an issue with a rogue app that was taking airtime without my knowledge. For this I am grateful, and Vodacom have absolved themselves. Thank you very much, Vodacom.
LR
Lance R's update17 Apr 2025, 07:52
Reviewer Update
This matter was resolved by a gentleman from Vodacom, who found an issue with a rogue app that was taking airtime without my knowledge. For this I am grateful, and Vodacom have absolved themselves. Thank you very much, Vodacom.
