VODACOM AIRTIME THEFT

Vodacom is *****ing my airtime, and even has the audacity to inform me of the theft of R115.04 per sms. When I called them they said that the limits were set at a Vodashop and they are unable to assist me and that my R115.04 will NOT BE REFUNDED. The call center assistant informed me that I have to go back to the Vodashop who assisted me, but he is not able to tell me which shop it was. After 22 minutes of waiting on the line for assistance from someone who seems to be ***********, I hung up, because I cannot afford to waste my precious time like this. So, I have to ask time off from my employer for this mistake that was made by Vodacom? Can Vodacom tell their customers what is the use of their call center if they are unable to assist customers with queries? How does Vodacom approve these theft of airtime? Is it to pay their employees bonusses?