NM
Ntombifuthi M

1 reviews | Active since Jul 2019

09 Sept 2023, 19:11

Vodacom-airtime takers

I’ve been trying to reach Vodacom for the past month with no luck. They have subscribed me to something that takes R30 airtime from me everyday. Each time I recharge they take a position of it for themselves. I have tried on several occasions to ask them to stop but since to date they have not stopped. It is so unfortunate that a well established company like Vodacom has got the nerve to be ****ming people in broad daylight. This is the number they informed me that I have now been subscribed ***. I will not be clicking on any links sent by untrusted users. I have not clicked on anything they provided. If you don’t recharge for a week, when you do recharge they take for all those days you did not recharge. I’m not one to subscribe for anything, I did try to unsubscribe from this but unfortunately was unable. Vodacom is benefiting from this.

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Replies (2)
Vodacom
Vodacom's reply10 Sept 2023, 19:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  
NM
Ntombifuthi M's update11 Sept 2023, 11:18
Reviewer Update
Thank you so much. I have been assisted by Vodacom.