SL
Sibu L
1 reviews | Active since Mar 2026
27 Mar 2026, 17:54
Vodacom Airtime Scandal
I bought airtime (R20) from Vodacom on the 12 March and again on the 14 March (R20) using my banking App. Money went off my App, airtime didn’t get recharged. I called Vodacom and they said they would refund airtim, which they didn’t. I called again on the 21 March 2026, I was asked to WhatsApp proof of transection to Vodacom WhatsApp number ***) I got blue ticked and ignored. Which regulator can I report Vodacom to for taking my money without giving my airtime.
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Vodacom's replyOfficial
28 Mar 2026, 07:36Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Vodacom's reply28 Mar 2026, 07:36
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.