SK
Sydney K

1 reviews | Active since Apr 2017

04 Apr 2017, 10:59

Vodacom airtime ****

<p>My mother(58) has been using her SIM for more than 20 years and in 2014 she received a call from Vodacom regarding airtime specials which she did not confirm but to her surprise, she received free airtime at the end of the month and her account was debited. She called them to cancel and they asked her to pay R710 as a settlement which she paid at Voda shop in Thohoyandou. Her number was never activated and she started receiving calls from debt collector compony telling her she owes Vodacom R1800. they are threatening to blacklist her now.</p> <p> </p> <p>We have tried to call Vodacom to stop all this nonsense situation but they tell us this was done by their third party company called RMCS. and they do not have power to stop them even though these guys uses Vodacom name to get customers. we also went to Voda shops who told us to go to RMCS.</p>

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Replies (2)
Vodacom
Vodacom's reply04 Apr 2017, 11:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Apr 2017, 07:26
Official

Dear Sydney,

Feedback has been provided.

Regards,

Cassandra