Vodacom airtime not allocated to account

Item: Vodacom
Rating: 1
Author: Otsile M

I've been trying to purchase airtime from my FNB, the transactions go through, however the airtime remains unallocated. I queried this with FNB and was told that the network service provider is the one at fault.

Tried calling Vodacom customer care, can't get through because of the lockdown.

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Replies (1)

Vodacom's replyOfficial

31 Mar 2020, 15:08

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply31 Mar 2020, 15:08

Official