Vodacom Airtime Missing & Vodacom Push Adverts Ripp Offs!

Vodacom i bought R425 airtime yesterday via my ABSA cellphone banking app and it’s still not loaded onto my phone nr 8hrs later! If i call your customer helpline nr 135 it takes me to a mobi automated response that needs airtime for me to respond! There’s no airtime on my phone.

You’ve chowed over R200 of my airtime with out-of-bundle-data this May already - you want to load this airtime when i’m unaware and you deduct it further for out of bundle data usage! I spend R149 per week on data with you people by the way! (which is a w’lot, and is up from R99 per week i used to spend on data with you people in 2024)!

You are also very crafty with your push-advertising where with a single press of a button i buy a product that i don’t need from you. You literally make billions on this sort of thing each year i’m sure! This happens when one buys any Vodacom product using airtime! It’s very wrong that push-advertising of yours where you sell us stuff we don’t need and stuff we already have.

I would buy 10GB of data that lasts for 7 days using R149 airtime, and when you confirm that i have successfully bought that data on the same paragraph (just one extra line below) you sell me another data product e.g. 2GB of data for YouTube or Whatsapp that lasts for 1 day for an extra R25 or whatever amount you choose - whilst i already have 10GB of data that will last me for 7 days! I don’t need your push advertising when i buy any product using my airtime - you are robbing us in broad day light! With one slip of a finger you get us (me at least) to buy an extra Vodacom product that i don’t need!

Also, i thought you were made to stop deducting airtime for out of bundle-data-usage without my consent as a Vodacom customer, back when Stella Ndabeni Abraham was still the Minister of Communications and all things ICT. Why did you reverse that order from the Minister! This is highway ******* by you Vodacom pèpó! The fact that you have no human being to answer on your customer helpline is just utter disdain and lack of care to attend to us your Vodacom clients!

I have 2 Vodacom nr’s njalo, so i spend at least R298 per week on data with you people, and i also have a Vodacom contract with i have just extended (for data only) so if i need customer care from you i’m supposed to get it!!

An annoyed Vodacom client! Zak