WC
Wendy C
1 reviews | Active since Oct 2020
04 Oct 2020, 21:32
Vodacom airtime lost
I noticed recently the amount of my airtime had disappeared for no reason. I contacted the Vodacom Helpline and was to that I was subscribed to something called: "p-squarem-hooked-c01. I was told that the subscription had been going for many months at R10 a day!!! Firstly I NEVER subscribed to this, secondly I am very technically proficient with phones, computers, software (phishing ****s) etc and I know that I would never click on anything that does not come from a reputable site.
I want the funds refunded to my bank account ASAP
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 Oct 2020, 08:32Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Oct 2020, 08:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Oct 2020, 11:10Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the following feedback was provided "Dear Wendy Cundall Your Vlive subscriptions have been cancelled. Kindly note that all Entertainment Services and Content Services and subscriptions are activated/initiated from your device and sim and is user controlled, hence we suggest that you monitor your monthly invoices regularly. As a Valued Customer, we will credit your Vodacom Account in 48 hours In future to manage VLIVE subscriptions, open internet browser, go to live.vodafone.com, and Select the option (3stripes) icon, Select My Account, and then Select My Subscriptions. . Download the My Vodacom App and check your balances, view your bill, buy bundles & more all from your cell phone. Available via your app store. Have a pleasant day further Thank you. Regards." Regards Consumer Website Team
Best regards,
Vodacom's reply05 Oct 2020, 11:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the following feedback was provided "Dear Wendy Cundall Your Vlive subscriptions have been cancelled. Kindly note that all Entertainment Services and Content Services and subscriptions are activated/initiated from your device and sim and is user controlled, hence we suggest that you monitor your monthly invoices regularly. As a Valued Customer, we will credit your Vodacom Account in 48 hours In future to manage VLIVE subscriptions, open internet browser, go to live.vodafone.com, and Select the option (3stripes) icon, Select My Account, and then Select My Subscriptions. . Download the My Vodacom App and check your balances, view your bill, buy bundles & more all from your cell phone. Available via your app store. Have a pleasant day further Thank you. Regards." Regards Consumer Website Team
Best regards,