Vodacom airtime expires
As per the Vodacom App screenshot on my possession you will note my airtime balance of R210 and R280 on 25 May 2024 and there is no expiry date on both balances however today on 01 June 2024 the airtime balance of R210 has completely disappeared. It is completely unfair that I lose airtime without clear notice. Also I'd like to be provided with clause/terms and conditions that states that airtime expires as this makes absolutely no sense to me.
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Vodacom's replyOfficial
03 Jun 2024, 07:39Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jun 2024, 07:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team