Vodacom Airtime Dissapears

On 17 June 2023, I received an SMS stating that I am requesting for a new Sim Card, and that if I suspect ***** I should call in 3 hours. I contacted the number 082 135 as stated in the SMS, and I met Toby on the other side. Now Toby had no idea what I am talking about and could not give me an option of suspected ***** as stated in the SMS. Toby send me an SMS in which there was no option for me to be assisted. The following day the 18 June 2023, I called the same number again, and fortunately this time I spoke to a human being, as I could not make call nor receive calls. She stated that indeed a swim swap was done, however, she will cancel the sim card that was requested and from then on my phone should be working fine. I was told to take out the SIM card and put it in again and everything should be working fine. Data was working, however me receiving calls did not work On 19 June 2023, I went to Vodacom Brooklyn Mall as I realized that airtime since 17 June 2023 has been disappearing. When I contacted Vodacom on 18 June my R110.00 had disappeared. On 17 June 2023 I recharged R110.00 oof which it also disappeared so I figured it is because of the sim swop The 19 June 2023 I loaded R29.00 which it also has disappeared Now I am convinced that both your employees could not complete the problem and it is still persisting and pending. I would like an investigation of where is my airtime going, the last 3 transactions I have made and you will be able to see it on your side. The guy at Vodacom Brooklyn claimed that I had subscribed to something, of which I insisted that I had not, and this has never happened until the Saturday (17 June2023) He also assured me that my airtime will not be deducted again, of which that is not the case as I lost another airtime the following day Whoever is *****ing my airtime is the person who requested the swim swap. I am not aware of how your technology works, but I never requested a swim swap. I would like this to be investigated as the next thing my money is going to disappear from my bank account as I only use cell phone banking I called the number 082 135 numerous time today 20 June 2023, in the afternoon and I did not get any luck, instead, I got Toby who send me a WhatsApp and again the option of my query is not available.