MM
Mpho M

1 reviews | Active since Dec 2017

25 Feb 2020, 10:59

Vodacom Airtime Disappearing

I noticed my airtime was disappearing for about 2 months. I have also noticed a rise of SMS text messages advertising the horrible Content Subscription Services that charge unsuspecting users up to R7/day on the Vodacom network. I randomly decided to check only to find out I had been subscribed to 2 of these horrible services, one called BeFit and the other DOWNLOAD. I have never needed or subscribed to these services. I have used ad blockers for the longest time so Vodacom can miss me with the excuse that someone clicked Ads on websites while using the SIM card. I have since stopped all these services and chosen to block future such services. Be aware, your services provider do not care that your airtime is drained. If its not out of bundle charges, they will get you with something.

0
Replies (2)
Vodacom
Vodacom's reply25 Feb 2020, 13:02
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
MM
Mpho M's update26 Feb 2020, 13:40
Reviewer Update
I have responded via email however SMSs from you state the issue is closed!???