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Adele dp du Plessis

1 reviews | Active since Mar 2013

26 Aug 2018, 17:54

Vodacom Airtime disappearing

My Vodacom air time seems to have disappeared. My airtime has always carried over into the new month. I had a estimate airtime balance of R700 rand. This has disapeared only the new month of contract airtime has been loaded. Kindly explain why my airtime can just disappear. I do not make excessive phone calls. Therefore my airtime builds up.

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Replies (2)
Vodacom
Vodacom's reply26 Aug 2018, 22:20
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will NOT contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Aug 2018, 10:16
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic