EG
Eloise G
1 reviews | Active since Dec 2012
15 May 2020, 13:53
Vodacom airtime depletion ****************
I have noticed over the past 2 months that my airtime is being depleted very quickly and even without making many or any calls. I put my mobile data off on my phone so that data is not bring used as I use the wifi at home for data. I have topped up my airtime(R110 at a time) on 6,15,20, 28,30 April and 12 May 2020 and it gets depleted so quickly. I really think Vodacom is robbing us in some way.
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Replies (3)
Vodacom's replyOfficial
15 May 2020, 14:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 May 2020, 14:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
15 May 2020, 15:15Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 May 2020, 15:15
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
EG
Eloise G's updateReviewer Update
15 May 2020, 15:36Thank you for the prompt way you handled my query. I am very impressed with the response. You guys checked and found a 3rd party subscription which I did not authorise and you stopped it. You even loaded airtime for me as a gesture of goodwill. Thank you Vodacom.
EG
Eloise G's update15 May 2020, 15:36
Reviewer Update
Thank you for the prompt way you handled my query. I am very impressed with the response. You guys checked and found a 3rd party subscription which I did not authorise and you stopped it. You even loaded airtime for me as a gesture of goodwill. Thank you Vodacom.