Hellopeter
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bawinile P

1 reviews | Active since Nov 2012

18 Jun 2018, 15:48

Vodacom airtime depleted ??♀️

I have been experiencing disappearing airtime in the last few months. The latest amount being R218.60 within 2 weeks. On contacting Vodacom customer care I was told this is for internet usage. My mobile data is always off because I have switched to wifi, and the wifi data shows usage for the times I'm using data . I can't be connecting using both wifi and mobile data simultaneously. Vodacom refuses to reimburse my airtime and I was told on their side it shows mobile data was on. At some point in 2017 before switching to wifi, the airtime would disappear faster than the data I had loaded. I would still have a data balance but zero airtime and they would tell me it’s for internet usage. Vodacom must get their story right because I need proof of what I'm being charged for! R218.60 is a lot of money to just disappear!!!

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Replies (4)
Vodacom
Vodacom's reply18 Jun 2018, 16:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

bP
bawinile P's update19 Jun 2018, 12:26
Reviewer Update
The only feedback I have received is your general "official business reply" which you copy and paste to all complaints raised by your customers. I am still waiting for a response specific to my complaint.
bP
bawinile P's update19 Jun 2018, 12:26
Reviewer Update
The only feedback I have received is your general "official business reply" which you copy and paste to all complaints raised by your customers. I am still waiting for a response specific to my complaint.
bP
bawinile P's update20 Jun 2018, 15:28
Reviewer Update
I've been trying to respond to the email below which I received from Vodacom, but it looks like their email settings do not allow for incoming mail. I don't know whose account they sent me. I am not Komane! My query still remains unresolved. Hello I am certainly not Komane. But I do have an unresolved query. The attached account detail is not my number! Regards Bawinile P On Tue, Jun 19, 2018 at 21:46, ********** ********** wrote: Dear Komane Thank you for your Hellopeter complaint. We know this can be very frustrating and do apologise profusely for any inconvenience caused. Please note I contacted you twice to no avail. I investigated your claim regarding airtime disappearing and could not find any missing airtime. I attached the report (itemised bill) for your perusal. Based on my investigation, there are some charges linked to USSD Bearers which may be your cellphone banking etc. You may check your call logs to see which short number you are dialling, USSD short codes look like this - *120#. That said, Vodacom values you as a customer and therefore I have added R29 to your airtime as a ONCE-OFF gesture of goodwill. Kind regards Theo Vodacom Hellopeter team This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners.