CH
Carmen H
1 reviews | Active since Mar 2017
14 Jan 2021, 10:25
Vodacom Airtime
Yesterday I recharge one of Cellphone with airtime it was a small amount ,I got 2 prepaid and 1 contract .They airtime just went like that .Trying to call the call Centre ,but you must send messages via Thobi.Try to message via twitter what a useless person they don’t read what your problem is .Today I see another amount was deducted from the airtime .I don’t know why that was Dede.Yesterday they just deducted for data .I never requested so my money just wen like that for Vodacom. Cellphone *** Worse service provider I’m just using that number sometimes .I got another contract number and FNB sim I use .
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Replies (2)
Vodacom's replyOfficial
14 Jan 2021, 11:37Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jan 2021, 11:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CH
Carmen H's updateReviewer Update
15 Jan 2021, 10:33Good day
Vodacom Hello Peter Complaints dept :
Att :Randal
Randal call me back this morning regarding my complaint.Thank you very much for your help Randal resolving my issue .The fault was on my side not Vodacom side ,thanks again .
Kind Rergards
Carmen
A2-OH9K-IPP416G
***
Vodacom Hello Peter Complaints dept :
Att :Randal
Randal call me back this morning regarding my complaint.Thank you very much for your help Randal resolving my issue .The fault was on my side not Vodacom side ,thanks again .
Kind Rergards
Carmen
A2-OH9K-IPP416G
***
CH
Carmen H's update15 Jan 2021, 10:33
Reviewer Update
Good day
Vodacom Hello Peter Complaints dept :
Att :Randal
Randal call me back this morning regarding my complaint.Thank you very much for your help Randal resolving my issue .The fault was on my side not Vodacom side ,thanks again .
Kind Rergards
Carmen
A2-OH9K-IPP416G
***
Vodacom Hello Peter Complaints dept :
Att :Randal
Randal call me back this morning regarding my complaint.Thank you very much for your help Randal resolving my issue .The fault was on my side not Vodacom side ,thanks again .
Kind Rergards
Carmen
A2-OH9K-IPP416G
***