JC
Johnathan C

1 reviews | Active since Mar 2017

03 Mar 2017, 15:57

Vodacom airtime balance wrong.

<p>Today I loaded R30 rand airtime and bought data for R5, the data was not activated as yet, I used whats app and the internet during the day, at 15:21 I got a message from vodacom saying that I have been using R2 per MB scince 7am. I checked my balance about 5 times during the day and the amount was the same from 7am today, I also switched my fone off and on a few times during the day, I did not make any calls, after the mesage I got from vodacom I checked my balance and the airtime was used up.</p>

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Replies (2)
Vodacom
Vodacom's reply03 Mar 2017, 16:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Mar 2017, 08:49
Official

As per our communication sent to you, this query has been resolved.

Regards,

R. Maart