Vodacom airtime and data not allocated

*** dated 2022/11/12

Good day

The contract was upgraded on 29 April 2022 to a Red Flexi 130 and my son (still in high school is utilising this account). This forceful upgrade included airtime and 5 Gig data promotional because of the transaction conducted telephonically. The first problem, as usual, was that the promotional data does not reflect on the account. This problem was encountered numerous times before! This implies that if a problem occurs, the user has nothing to fall back on. The call number stated above was logged after my son reported that the 1. airtime and 2. data was not loaded since the beginning of November 2022. The call was logged by Evelyn. Then on 15 November a sms was received stating that 2Gig promotional data was activated. Nothing was mentioned about the airtime issue! Vodacom's customer care (Yonella) was contacted again and she attempted to rectify the issue but acknowledged that she could not succeed. I was transferred from consultant to consultant. At some stage the background party ensuing in the background also became too loud - to such an extent that I had to request the consultant to reduce the noise level on numerous occasions. And so the situation continued without rectification until nothing resulted during the past two weeks and Vodacom "disappeared". Would it be possible to step up and be professional? Will it be possible for Vodacom to acknowledge that their conduct is unprofessional? Will it be possible to put measures in place to rectify problem scenario's the first time? Will it be possible to rectify this problem? Vodacom's service is seriously lacking and leaves much to be desired!