VODACOM AIRTIME AND DATA MISSING

<p>On 17 May 2017 I went to Vodacom Chat in Jakaranda Mall Pretoria to apply for a forth new contract. The contract was approved. I asked to keep my old pre-paid number and they did a sim swop. The next day all my airtime and data on my present contract phone was missing!! I went back to the shop and the consultant also checked and confirmed that everything was gone. I had over R400 airtime and about 200MB data on this phone. He promissed to file as service request. I waited two days and phoned the shop and they said they haven't had a reply from Vodacom yet. I phoned the customer care service and the very arrogant guy told me that I have used all my airtime and data on the internet on the 17th of May!!! I told him that I do not use my phone for internet that much because I have internet at work and wifi at home. He insisted that the money was used by me. I requested that a senior person phone me. The next day a nice lady from Vodacom phoned me and told me that the money was used up by V-Live and internet. I did not even knew what she was talking about and she explained that it was a promotional thing where one could win prizes. She also explained that the V-Live takes R5.00 per day off my airtime. I was surprised because I never app**** for this. She requested me to cancel this V-Live on line. I tried to cancel it online but was unsucsessful because of the lack of information on the Vodacom website. I called the Vodacom cancellations department and cancelled it telephonically. The next day I was called by the same Vodacom lady and she said she will load R10 airtime on my phone and I must not use my phone for internet so that she can monitor the data/airtime usage. On the 22nd of May I received a sms from Vodacom to say that my service request 1-ABA3P2RPX, airtime was not forfeited and the allocation was done. Until today, I still do not have any airtime or data showing on my phone. </p> <p>I have seen many similar complaints on Facebook. Data and airtime go missing and then Vodacom just say that it has been used by the client.</p> <p>Would you please investigate Vodacom.</p>