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Lauren B

1 reviews | Active since Apr 2017

12 Apr 2018, 17:09

Vodacom airtime and data just disappears.

I've been a Vodacom customer now for about 18years, and usually I am quite happy with them, but lately, I have noticed a very upsetting trend of my data and airtime just seeming to disappear into thin air. This month, I started off with R100 airtime. I made less than 10 minutes worth of calls and my R100 is finished. I have data that I use for my internet based activity, so it was not as a result of browsing, although Vodacom's data bundle rates are also a joke. I would have to have made close to 100minutes worth of calls to spend that amount of money.

This is nothing short of theft.

0
Replies (3)
Vodacom
Vodacom's reply12 Apr 2018, 20:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Apr 2018, 08:21
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

LB
Lauren B's update13 Apr 2018, 09:07
Reviewer Update
Thank you to the great consultant that phoned me in order to resolve the issue, which was an unsolicited V-Live subscription on my number taking off airtime. He was very friendly and efficient, and promised to reimburse my airtime that was taken. Perhaps Vodacom could add an option to check which subscription services are running on your number, either via the Vodacom website or *111*, seeing as they are so easy to 'subscribe' to. According to the consultant, sometimes even clicking 'X' or exit on an ad will be seen as subscribing. This is surely *******? Either way, very frustrating when you do not subscribe to things and they take your money anyway!