NM
Nape M

1 reviews | Active since Jul 2022

20 Jul 2022, 09:00

Vodacom airtime advance repayments.

Their service is totally *******, I even feel like filing a case against Vodacom for ***** it is just so unfortunate that I can afford a law . Ever since I upgraded my contract,they have been charging me unnecessary fees. The last time I spoke with them about airtime advance. They blocked me from those services,but just yesterday they are telling me that I've taken an advance. When I try to check the service history,it says I'm blocked from using the services. So I don't know what Vodacom is trying to achieve by doing that but one thing I know for sure. I will let my family and friends know about the bad service I've been getting from Vodacom. I will even post on all other social media platforms I have or my friends and family have so that they don't go through the same thing I'm going through now with Vodacom. Their service is ******* and their consultants are *********** to solve a query. An airtime advance bill has been added on my account but every time I recharged they deduct the advance and of which I was blocked from using. So I suspect ********** activities happening at Vodacom and after I've gathered the funds they need for me to cancel I will definitely do so. I'm no longer doing any business with Vodacom. The economy is currently not looking good and on the other hand Vodacom is ripping me off every month. No I'm fed.

0
Replies (3)
NM
Nape M's update20 Jul 2022, 09:06
Reviewer Update
If I could be able to post the screenshots I took I could gladly do so right now.
Vodacom
Vodacom's reply20 Jul 2022, 09:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
NM
Nape M's update20 Jul 2022, 09:18
Reviewer Update
You have been calling and the matter doesn't get resolved so it's useless for you to call.