tR
tracy R

1 reviews | Active since Nov 2017

22 Nov 2017, 09:48

vodacom airtime advance

i have been barred from the airtime advances service and i have been using vodacom all my life, for only R5 rand, this is pathetic because i get smses everyday about this blady advance but i cant use it, how can you send me smses knowing you have barred me out from the service, its been 3 years now and still cant use this service, what can i do or what is the way forward because i will definately be porting my number to a differant network coz you clearly do not care about you loyal customer, please assist with this query if not then GOODBYE!!!!!! my name is tracy royland and contactable on ********** 880 and if you do not get back to me i will write on hello peter everyday.

0
Replies (4)
Vodacom
Vodacom's reply22 Nov 2017, 10:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Nov 2017, 13:41
Official

Dear Tracy,

We thank you for bringing it to our attention and do apologise for the inconvenience.

As per our telephone conversation, feedback was provided and the issue has been resolved

Regards,

Vodacom Consumer Website Team

HS

tR
tracy R's update17 May 2019, 08:06
Reviewer Update
i do not know what kind of service Vodacom is giving us where we cannot use the airtime advance, this is not the first time I am complaining about there service, its really ***... I am going to change my network from today coz I am really gatvol, its not like I don't buy airtime coz I do ... my contact numbers are *** and I will definitely port my number to cell c ... this is not on Vodacom, its been way too much now coz I have tried so many times to put up with you guys n this is the last time coz I cannot deal with such nonsense. GOODBYE VODACOM, HELLO CELL C!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 
tR
tracy R's update17 May 2019, 08:10
Reviewer Update
I am going to tell everyone the I know that uses Vodacom to port to cell c coz this is a *** service that your giving us, and I have already told a view people this morning, this is not the kind of service I want, no sorry