JI
Johan I
1 reviews | Active since Sept 2015
10 Sept 2015, 10:11
Vodacom AirG social service.
I keep getting billed for Vlive by Vodacom. I also get an SMS telling me that your recurring R7.00 Subscription to AirG Social service will be billed on a certain date every Monday. I have never subscribed to any Vlive website.<br> <br> I already asked Vodacom 2 times to remove any subscription from my account but it seems that they didn't remove it.<br> <br> It is unacceptable to have your customers pay for subscriptions that they have never subscribed to and have asked you to have it removed from their account.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
10 Sept 2015, 13:22Hello Jingram,
We truly regret taking note of your experience. Thank you for taking my call.
I have resolved this matter by cancelling the service in question.
We apologise for any inconvenience caused.
Regards
Moddy K
We truly regret taking note of your experience. Thank you for taking my call.
I have resolved this matter by cancelling the service in question.
We apologise for any inconvenience caused.
Regards
Moddy K
Vodacom's reply10 Sept 2015, 13:22
Official
Hello Jingram,
We truly regret taking note of your experience. Thank you for taking my call.
I have resolved this matter by cancelling the service in question.
We apologise for any inconvenience caused.
Regards
Moddy K
We truly regret taking note of your experience. Thank you for taking my call.
I have resolved this matter by cancelling the service in question.
We apologise for any inconvenience caused.
Regards
Moddy K
