JI
Johan I

1 reviews | Active since Sept 2015

10 Sept 2015, 10:11

Vodacom AirG social service.

I keep getting billed for Vlive by Vodacom. I also get an SMS telling me that your recurring R7.00 Subscription to AirG Social service will be billed on a certain date every Monday. I have never subscribed to any Vlive website.<br> <br> I already asked Vodacom 2 times to remove any subscription from my account but it seems that they didn't remove it.<br> <br> It is unacceptable to have your customers pay for subscriptions that they have never subscribed to and have asked you to have it removed from their account.

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Replies (1)
Vodacom
Vodacom's reply10 Sept 2015, 13:22
Official
Hello Jingram,

We truly regret taking note of your experience. Thank you for taking my call.

I have resolved this matter by cancelling the service in question.

We apologise for any inconvenience caused.

Regards
Moddy K