Vodacom aims to lose loyal customers

I excitedly placed and order for a upgrade Thursday last week online. Then Monday I phoned to find out the person hadn't processed it. so I called on Tuesday and they said 24-72 hours before they call me to confirm address to deliver. It has been 7 working days and no phone, with over 3 hours on the phone trying to find out where my new phone is and being sent back and forth between so many agents who tell me the same thing and pass me over.With three people telling me someone will call within the day over three days, I'm saying if i do not get my order today, I will cancel all three contracts I have with Vodacom and go to MTN, this service is **********.