Vodacom AI Tobi is no "customer care" at all

Item: Vodacom
Rating: 1
Author: Carl Q

I have 3 contracts with Vodacom, but the AI Tobi assistance is totally useless. I need technical support but al the bot Tobi wants to do is send my account balance?? Made several calls over 2 days. We want to speak to real people! . If this is the new level of "customer support" from Vodacom I'll be sure not to continue with them.

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Replies (1)

Vodacom's replyOfficial

11 Oct 2024, 12:00

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply11 Oct 2024, 12:00

Official