Vodacom agrees to ***** to settle claim

Lodged a complaint on 14/10 to *** about an agent telling me to commit ***** to have my cell phone claim resolved... And now no-one has responded to the complaint. When you mail, you get told the mail reached them outside office hours... just after 2pm... And since then no calls or feedback. Quite a serious complaint if you ask me! Vodacom, get back to me!!! Agent was very clear in confirming calls are recorded... How long do you take to pull the call, see I have been overpaying on the monthly premium and get a new phone to me? Very longstanding customer fast loosing faith in you!