Vodacom Agents that DO NOT VERIFY that they are speaking to the correct preson

<p>Good Day,</p> <p> </p> <p>I just got off the phone with Vodacom Customer Care (111). The agent was helpful and i received the information i was looking for however, the agent did not verify who i am.</p> <p> </p> <p>I was not asked any securety questions to confirm that she was speaking to the corect person. This is not the 1st time that this has happend and it is very unsettling as i now feel my information is not safe with Vodacom. Also, i am aware that this is a violation of the POPPI Act as well as TCF. </p> <p> </p> <p>I would like to know what will be done about this. </p> <p>The reference number for the above call is: *** and the agents name is Ntombi. She did not want to disclose her surname. She is from a call center in JHB. </p> <p> </p> <p>I hope to hear from you soon regarding this matter and what action will be taken. </p> <p> </p> <p>Kind regards, </p> <p>Danialle Leigh Marchant</p>