VODACOM AGENTS TERRIBLY CONFUSED

Item: Vodacom
Rating: 1
Author: Haroon E

I am trying to do a SIMPLE upgrade on a business line and Vodacom agents don't know whether they coming or going. They have a deal advertised online for a phone and a tablet. When I try doing the upgrade online the agents say they can't do it because they don't do 'bundle' deals. I spoke to THREE agents (whose names I do have) and they all say different stories. They advise I should go to a Vodacom store. I've been to at least 2 stores and called a dozen others and they all say they cannot do the deal because deals on the website are specific to online. HOW DO I GET THAT DEAL???

Helpful (0)

Replies (2)

Vodacom's replyOfficial

11 Sept 2018, 19:33

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply11 Sept 2018, 19:33

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Haroon E's updateReviewer Update

11 Sept 2018, 21:18

Thank you for the quick follow up.....NOW let's see the issue resolved and not pushed from pillar to post

Haroon E's update11 Sept 2018, 21:18

Reviewer Update

Thank you for the quick follow up.....NOW let's see the issue resolved and not pushed from pillar to post