Vodacom agents providing mis information

Vodacom is really a ****ming business.

In October I called to cancel my acc with Vodacom, and was told by the Agent if I cancel I need to pay a penalty fee. The reason being that in 2023 I agreed on a new contract, no device, sim only. I said that it is not correct, In 2023 when I spoke to the agent, I did not want to upgrade or renew into a fixed contract. I specifically confirmed with the agent that I can cancel any time, since there is no device, and that there is no penalties applicable, just 30 day notice. I was told that I need to make a R 517.83 deposit + my following month payment, for me to move to prepaid I fail to understand the penalty fees being app**** now, Vodacom seems to employ people that is just there for the sales, and tells you anything, even lie, to get a sale through. My call in Oct 2023 was escalated, no feedback received, and today another escalation, probably also going nowhere fast. In the end I will probably just have to pay the penalty. My query was again escalated and will disappear like all before I will remove all my services from Vodacom, since they are not for Customers, just for themselves Vodacom, Remove my numbers from your calling lists. I will now change you for every sales call you make to me.