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Nicolee A

1 reviews | Active since Jul 2011

08 Feb 2018, 16:27

Vodacom agents phone me consistently to tell me to upgrade

I receive a few daily calls a day from Vodacom agents telling me I am due for an upgrade. I have had as many as five missed calls from Vodacom agents on my cellphone and if I don't answer they start phoning my work phone number. I have told them a few times to remove me from the database as I don't want to upgrade, however I am just ignored. Rather try not to register with Vodacom, as it seems as soon as they have your details they wont stop bothering you.

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Replies (2)
Vodacom
Vodacom's reply09 Feb 2018, 06:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Feb 2018, 10:16
Official

Good Day

Kindly note that we have mailed you for further assistance.

Regards

Dc