Vodacom agents need proper training

Well done Vodacom, you did it again. I called in November to change my number to prepaid and was giving another option on one of my contract. On my contract I was made aware I could get a better deal so I agreed not knowing that was an upgrade and now when its due for my handset upgrade I cannot upgrade to what I want because of my plan upgrade. This is now yourll messed my contracts up. Now I have to wait to reverse for god knows how long this will take.